Risewell Pathways Refund Policy

Introduction

We want every workbook and toolkit to support meaningful change in your setting.

This Refund Policy explains how we handle printed and digital purchases, and what to do if something goes wrong.

Please read these terms before placing an order.

Printed Workbooks

If your printed workbook arrives damaged or incorrect, please contact us within 7 days of delivery. We will arrange a replacement or refund as appropriate.

Digital Downloads (PDFs)

Due to the nature of digital products, we cannot offer refunds once a file has been accessed or downloaded. If you experience a technical issue accessing your file, please contact us and we will help resolve it.

Duplicate Orders or Technical Errors

If you believe you have made a duplicate purchase or encountered a technical issue, please email us within 7 days and we will do our best to resolve it.

How to Request Support

To report an issue or request a replacement, please email info@risewellpathways.com. Please include your order number and details of the problem.